![]() ![]() I explained that I suffered a rapid drop in battery life and needed help learning what to do to keep my battery from draining so quickly. I called in to seek help with a rapidly draining battery and she thanked me for waiting patiently. The rep was informative, knowledgeable, and a master of friendly banter. She was the friendliest, most outgoing Apple agent I have ever spoken to. was kept on hold for 6 minutes and 54 seconds before the rep came on the line to handle my battery life issue. ![]() I called Apple’s Tech Support at 6:47 p.m. Overall, my call took 9 minutes and 56 seconds, and the agent was courteous and very professional apart from that misstep. The rest of the call was uneventful as the agent handled my main issue but was badly tripped up by the Microsoft Edge question. To which I simply replied, “Oh,” they said, “ Yes, so that's why you're not able to see the page in the App Store because it's on a different platform.” This is an issue because if you search for the Edge browser, you will find that you can download a working version for Mac OS. The agent then stated the following “Oh, yeah, because the Edge is only working on Windows PC. Everything was going swimmingly until I mentioned that I used the Microsoft Edge Browser at work, and I was trying to find it on the App Store so I could download and use it at home on my Mac. He asked me to restart again to see if there would be a recurrence, and there wasn’t. This employee was friendly and reassuring when I called to discuss my MacBook crashing during restart several times before working normally. At first, it was very similar to my experience with Prelah until something went awry. We were off the phone in 10 minutes and 56 seconds, my issue was resolved.Īt 9:30 p.m., I spoke with another agent. She was informative and didn't even mind when I asked for her name again and flubbed it. The agent patiently waited for me to go plug it in and return to my desk to finish setting things up. She was very patient with my fumbling around looking for the apps on my MacBook Air and even helped me realize I hadn’t plugged it in my backup drive. She guided me through locating it on my network. EST, I asked for help with issues I was having with the Time Machine app. ![]() Upon my first call, the lovely Prelah helped me with quick, patient, top-of-the-line tech support. In the last year, Apple added a Youtube channel filled with informative videos, how-tos, and even some tricks to improve your Apple device’s performance and user experience. The screen shows you all your Apple devices and how much time you have left on AppleCare or the manufacturer warranty. You can do all the previously mentioned things and check your device’s performance, subscriptions, purchases, passwords, security, update, and backup. Once you hit continue, you're taken to a screen within the app. Lastly, the app offers you the ability to schedule a repair at a Genius Bar or an authorized Apple service provider. The second allowed me to get help via a live chat or a phone call. The first being Self-Solve, where you can get helpful information via the app to rectify an issue. Anyway, I downloaded the app as soon as you open it up, it welcomes you and offers three quick solutions. It’s why my kids only respond to me via text. The final thing I wanted to try before phoning Apple was the Apple Support app on my phone, which I never use because I prefer calling people up. The tech support agent responded, “No worries! I can try my best to troubleshoot from the Mac side of this issue, but if the issue is with the headphones, I may have to get you to contact the manufacturer of the headphones for further support.” From there, he guided me to resolve my Bluetooth issue. He answered all my questions kindly and factually, giving easy-to-follow instructions, and even assured me all would be fine when I mentioned I felt like my son and nephew were trying to kill me with all this new tech. In just 16 minutes, an agent guided me via chat through updating my drivers, which I needed to do, and made sure I felt OK about asking what I thought were silly questions. ![]()
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